Frequently Asked Questions

Where are you located?

900 West Marshall Street
Richmond, VA  23230

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What are your hours?

Our current hours are Monday – Friday 8 am – 4 pm.

Who uses adult day services?

Family caregivers rely on adult day for a variety of reasons. Some work outside the home and some are busy with other life roles, like caring for growing children, volunteering, or simply needing time to run errands or rest. Regardless of the situation, adult day offers a safe, enjoyable and engaging environment for their loved one.

How often do participants attend?

Participants may attend as few as two, and as many as five, days a week.

How much does it cost?

Cost is $105 a day. Families are responsible to pay for all days scheduled. The schedule is established at intake. Families are financially responsible for all days scheduled whether their loved one attends or not. Fees are billed and paid monthly.

Can medicaid help?

Circle Center is certified as an Adult Day Health Care provider. Participants who have Medicaid benefits and who qualify through the nursing home pre-admission screening program may be eligible for Medicaid reimbursement. There may be a co-payment, based on income.

Can medicare help?

Medicare does not pay for adult day services.

Will long-term care insurance cover costs?

Depending on the policy, benefits generally include adult day if care criteria are met.

What about veterans benefits?

Depending on the policy, Veterans Aid and Attendance benefits generally include adult day if the participant meets level of care criteria.

Is transportation available?

The Center does not provide direct transportation but will help the family arrange for and coordinate transportation with one of several area providers.

Note: Adult day and transportation fees qualify as deductible medical expenses for taxpayers who itemize. Center staff and your tax advisor can provide more detail.

What happens when the Center is closed but we are scheduled to attend?

The Center is typically closed for seven holidays during the calendar year. We will communicate those dates to families during the intake process, as well as through our website and regular communications to families and caregivers throughout the year, so that you may plan accordingly. As the Center is closed, you are not responsible for payment. Similarly, if the Center needs to unexpectedly close for any day for inclement weather, etc., you will not be charged.

If your loved one is scheduled to attend on a day that the Center is closed and you would like for them to attend an alternate day that week, please contact Jay Burkhardt, MSW and Director of Social Work at to see if that is possible. Rescheduled participants will pay the established drop in rate for that day.

What do I do if my loved one is feeling sick?

If your loved one is experiencing any illness or exhibiting any Covid symptoms, please call the Center (804.355.5717) and ask to speak with the Nurse regarding the status of your loved and one to make a plan about next steps.

Participants are financially responsible for the days they do not attend the Center due to illness.